A “confirmation of receipt” is a message sent automatically to your customers that confirms that you have received their support email. We recommend you activate this option as a way to manage the expectation of your customers in terms of response time.

1. Click on ‘Settings’ from your Gmail account

2. Click on ‘Company settings’

3. Activate and personalize your message

A good way to decrease the number of duplicate support emails is to indicate how long your team takes on average to respond to support inquiries. You can also link to any online knowledge base you may have.