You can save template answers that anyone in your team can reuse to answer repetitive emails.
OPTION #1: As you answer a support email
Before sending your response, click on the save answer button located at the bottom of the reply window.
Enter a descriptive title and edit your answer so that it’s as generic as possible and can be reused the next time you receive a similar question.
OPTION #2: From the settings page
You can add saved answers in batch by going to the settings section.
And under the ‘Manage Knowledge Base’ menu click on ‘Add new FAQ’.